Birmingham Airport Compliments, Complaints and Questions Privacy Notice

Birmingham Airport Compliments, Complaints and Questions Privacy Notice

Birmingham Airport is collecting your personal data.  When we collect personal data, we are obliged legally to provide you with certain information, it is called the “Right to be Informed”.  That information is contained in the below Notice.  If any of the information we provide to you is not clear enough, there are contact details for Birmingham Airports Data Protection Officer further down this Notice, please do not hesitate to make contact and ask for further information.


1. Why we need it - the purpose of processing

When you provide us your personal information for the purposes of complaints, compliments or questions and queries, we will use the information you give to us, to provide an answer for you.

Depending on your correspondence we may pass your query on to our partners to answer for you, details of these partners can be found further on down this Notice.

Sometimes we may provide your personal information to our Regulators, such as the Civil Aviation Authority, for them to confirm activities or validate our processes.  In these instances only the minimum amount of personal information will be provided and it will be done so only if necessary, appropriate and lawful to do so.


2. Why we’re allowed to process your personal information in this way – the legal basis

Article 6 condition – legitimate Interests


3. Who we will share your personal information with?

To answer your correspondence there are a number of organisations we may need to pass your details on to.  We may also transfer your information to internal managers, where it is appropriate.

Organisations could include the following;


Duty free retailers

Software providers

Car park providers

Luggage service providers

Crime agencies

Airlines/tour operators/travel agents

Handling Agents

Retail/Catering outlets

Lounge Operators

Legal organisations

Border Force/West Midlands Police/Immigration


Your details will also be held on our system which is provided by third party software suppliers.  The software suppliers may have access to the personal data held by the Scheme for the purposes of supporting the IT infrastructure only, they will not have access to the information for any other purpose.


4. Where your personal information will be stored or transferred to

Your personal information will be stored on servers which are located in the EEA. 


5. How long we will keep your personal information for

Any queries, compliments or complaints that come to us through the Airports website will be kept for 2 years, unless it involves a noise complaint, in which case it will be kept for 3 years.  The extra year for noise complaints is to assist with any Civil Aviation Authority queries. 


6. Your rights

You are entitled to request the following from Birmingham Airport.  These are called your Data Subject Rights and there is more information on Birmingham Airports website about each of these and what they mean to you. 

You can find this information by going to:

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restriction of processing
  • Right to data portability
  • Rights with regards to automated individual decision making, including profiling


Right to object


The right to object is particularly important if we are processing your information under the conditions of a “public task”, or “legitimate interests”, and you can check that information above in section 2.  This is because these conditions must be based on not overriding your rights and freedoms against our purposes for using your personal information.  If we are using your personal information on these grounds and you wish to object, please contact us on [email protected]

If you have any questions, or wish to contact us and ask us to look at your rights at any time, please contact Birmingham Airports Data Protection Officer on the below details.


Postal Address:

Birmingham Airport Limited

Diamond House

Airport Way


B26 3QJ


Email: [email protected]


7. If you are unhappy with the way in which we use your personal information

If you are unhappy with the way in which Birmingham Airport has used your personal information and you have already been in contact with us (on the above details) and feel we did not resolve your issues to your satisfaction, you can contact the Information Commissioners Office (The UK’s Data Protection Regulator), the details are below.  However, the Information Commissioner does prefer that you have contacted Birmingham Airport first with your concerns before you then take those concerns to the Regulator.


Postal Address:

Information Commissioners Office

Wycliffe House

Water Lane





Email: [email protected]


Telephone number: 0303 123 1113 for local rate calls or 01625 545745 for the national rate


8. Is your personal data being processed because of a regulatory or contractual requirement?

We are required to tell you that for answering your queries, there is no regulatory or contractual requirement in place. 


9. Are we using automated decision making or profiling with regards to your personal data?

No, we are not using automated decision making or profiling for the purposes of answering your queries.




Book Flights Book Parking Book Taxi