Birmingham Airport offers a range of special assistance. This service is not just limited to passengers with reduced mobility and covers a variety of assistance needs. This service is operated by OCS Ltd.
How to book assistance
Please pre-book special assistance with your airline or tour operator at least 48 hours before departure or arrival at Birmingham Airport.
You should also tell your airline if you intend to take your own electric mobility aid.
Assisted Travel Reception
The Assisted Travel Reception area is located opposite the Spar shop on the ground floor of the terminal building.
Staff are on hand to help or can be reached by telephone on : 0121 767 7878
When you arrive at the Airport you can be assisted from one of the following Help Points. Any calls made from these points are directed to the OCS reception desk.
Car Park 5 - Accessible bus service to terminal available
Car Park 1
Next to the disabled parking bays
Car Park 2
Next to the disabled parking bays
Premium Set Down Car Park
Next to the disabled parking bays
Birmingham rail interchange
Next to the Air-Rail link
Outside the terminal
Opposite the local area bus stops
Outside the terminal
Opposite the car park courtesy bus stops
Courtesy Mobility Equipment Available
Manual wheelchairs (including Bariatric models)
Electric mobility scooters
In line with regulation EC 1107/2006, Birmingham Airport will loan mobility equipment to customers whose own mobility aid has been lost or damaged when travelling by air. Where possible, this will be on a like-for-like basis.
Courtesy Electric Mobility Scooter
We are pleased to offer our special assistance passengers the opportunity to use a courtesy electric mobility scooter whilst they are on the Airport site.
Courtesy electric mobility scooters can be booked when passengers arrive at the Airport and check-in with OCS our special assistance provider at their Helpdesk which is located on the ground floor of the Terminal opposite Spar. Passengers do not need to book scooters in advance. On occasions, there may be a short wait for a scooter to become available, but OCS will always try to ensure that scooters are available as quickly as possible.
OCS staff will take you through a quick demonstration on how to use the scooter and you will be asked to sign to say that you have been given this information.
You can use the scooter on your departure journey through the Airport right up until your gate. A member of OCS staff will collect the scooter at a pre-arranged time from you at the gate prior to boarding your flight.
We understand that Airports can be very stressful environments and this is especially the case for passengers with autism.
To assist these passengers we have worked very closely with Autism West Midlands and OCS our Special Assistance Provider to produce a video which details each step of the journey to enable the viewer to experience the sights and sounds of the Airport before they travel.
Two booklets have been produced that can be downloaded from our website - the first booklet is for children with Autism and shows the journey through the Airport in pictures and words, there are boxes to tick throughout the journey and a few fun facts along the way! The second booklet contains top tips for adults with Autism and also for parents and carers of children with Autism.
This video is broken down into separate sections below:
Autism West Midlands offer a guide on their website ‘A guide to travelling by plane’ which you may find helpful if you are an adult with Autism looking for advice and guidance on travelling through the airport:-
How to Book Assistance for Passengers with Autism
Any passengers with autism should book assistance through their airline or tour operator at least 48 hours before departure or arrival at Birmingham Airport.
When booking assistance through your airline or tour operator, please book DPNA assistance, if there is an option to give further information regarding the assistance you require please type the word Autism. This will then enable OCS to give the appropriate level of help.
Travelling with a Hidden Disability
Do you have a hidden disability but want to be independent through the Airport?
If you or someone you are travelling with have a hidden disability and feel you may need additional support as you travel independently through the Airport. OCS our Special Assistance Provider will be happy to provide you with a lanyard which will discreetly identify you to Airport staff as requiring additional support.
These lanyards can be collected from the OCS Helpdesk on the ground floor of the Terminal Building opposite Spar.
For the deaf
There are staff who can use sign language and can be contacted from the OCS reception desk. Induction Loop System - these and mini-loop systems are installed in various locations around the terminal.
All our Security Officers are trained to enable them to understand sensitivities regarding disabilities. A private search area is available. Walking aids are provided to assist passengers through the Archway Metal Detector (AMD). Seating is available close to the AMD in the search area. Water is available if required.
If you need to take liquid medication in your hand luggage, this will be screened using specific equipment.
Travelling with your own electric mobility aid
At the time of booking your flight or up to 48 hours in advance of travelling, please contact your airline directly or via your travel agent to pre-book assistance.
You should also tell your airline if you intend to take your own electric mobility aid. The airline will require the make and model of your mobility equipment along with the weight and dimensions. This information is required to make your electric mobility aid safe for travel.
When you arrive at Birmingham Airport for your departure flight, please proceed to the OCS reception desk located on the ground floor. From this point, OCS staff will assess your needs and will ensure that your electric mobility aid is safe for travel.
You can remain in your electric mobility aid right up to the aircraft door. However, OCS may ask you to transfer to one of their wheelchairs at the gate. By doing this your electric mobility aid can be taken to the aircraft for loading in a timely manner. OCS will then board you on your flight.
On arrival at Birmingham Airport you will be met by a member of OCS staff who will collect your electric mobility aid from the aircraft hold. OCS will then assist you through the arrivals process.
If there is a problem with your electric mobility aid on arrival at Birmingham Airport, OCS will provide a courtesy wheelchair.
We now offer an Eagle Hoist Model 4A for an alternative ‘full carry’ boarding solution. You can see a demonstration of a similar model here: https://www.youtube.com/watch?v=uTPItEfxSeE
This model is only compatible with the following aircraft types: B737 (all models), A318, A319, A320, A321
The person requiring use of the Eagle Hoist must be seated in the following seats only: D,E,F – to the right side of the aisle when seated in the cabin.
You can make a request for the Eagle Hoist by e-mailing our Assisted Travel team at [email protected]. A minimum of 7 days’ notice is required, and OCS will respond by e-mail to confirm if the request can be accepted or not.
- It is the passenger’s responsibility to ensure suitable seats have been allocated/provided by their airline in advance and that the aircraft type is compatible with the Eagle Hoist model.
- Provision of the Eagle Hoist will be made in order of date requested (first come, first served).
- Whilst every effort will be made to honor your request, Birmingham Airport and OCS do not guarantee that this specific equipment will be utilised on the date(s) of travel. It may be necessary for a standard boarding / deboarding method to be given, for example, a manual lift using a traditional aisle chair.
Car Parking for Disabled Passengers
Blue Badge holders are entitled to up to 60 minutes free parking within the Premium Set Down car park upon production of their Blue Badge and car parking ticket at the NCP Customer Service Desk which is located in the Meet & Greet cabin. Normal charges apply if the 60 minutes is exceeded.
Disabled parking is also available in Car Parks 1, 2, 5 and the Drop and Go Car Park. Please note that car parking is charged at the normal rates for these car parks.
The Blue Badge scheme does not operate within the Airport site
Car Parking for Disabled Passengers off-site
If you are parking in an off-site car park please check with the car park provider for accessibility.
If you are travelling to the Airport on public transport please check with the provider
Birmingham Airport accepts registered assistance dogs if travelling on approved airlines and routes. Please contact the OCS help desk if assistance is required.
No dogs are allowed in the terminal building unless assistance dogs or travel dogs.
Toilets can be found throughout the terminal building and all have disabled facilities.
Changing Places Toilet
We have a dedicated Changing Places toilet which is located within the Departure Lounge (behind WH Smith Bookshop). This facility is secured by a key code lock to prevent malicious damage. The code to access this facility is ‘2345’. This Changing Places toilet has a powered hoist, however, slings are not provided. Please note, this facility can’t be accessed with a RADAR key.
We welcome customer feedback so please follow the link below to give us your comments on the service you have received.
Contact the Assisted Travel team by telephone on 0121 767 7878
You can also contact the Civil Aviation Authority by clicking here
We’d love to hear what you thought about our Assisted Travel service. You can tell us about your experience by completing a short survey using the following link.
Assisted Travel Service Performance
Minutes from meetings/visits
RNC Visit 29th January 2018
BSLC Visit 9th March 2018